CopyMinder Knowledge Base
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 | Verifying registration email addresses Description: Can CopyMinder verify the email address that the user enters when they register the program? Solution: Yes, just set 'Verified... |
| What is a suspect installation? A suspect installation is one which CopyMinder thinks has either been installed on a second machine or perhaps moved to another machine. Fol... |
| Running an installation on a laptop with occasional internet access Description: For example, a user is going away for 2 weeks without internet access. What would be the recommended pre-check settings in the ... |
| Can a single Product Key be used for multiple installations? One product key is required per installation of your software. The only exception is network installations which can have multiple installat... |
| What is the IP address of the CopyMinder server? Some firewalls and proxy servers require web addresses to be entered into a 'whitelist' to allow access to Internet servers. Curren... |
| Can I create Trial installations without Internet access? Yes. If they do not have internet access when trying to run a Trial, it will prompt them to install it as a manual trial, provided tha... |
| I am running my protected program but it crashes giving the BadImageFormatException error. This exception will occur if you have a 64-bit program calling our 32-bit DLL. This will only happen if you are running on a 64-bit op... |
| Can I run a protected program on a Microsoft Terminal Server? Yes, CopyMinder should be fine under terminal servers in general. However, your protected program must be installed as a network ... |
| How do I change the protection parameters for a manual installation after they have installed? You need to do the following: 1. Make the changes you require on the web site. 2. Get the user to ... |
| How do I tell if a customer has installed a standalone or network version? Go to 'Modify settings for a Product Key' section on the web site and enter their Product Key. On that page their is a 'Maximum number ... |
| How do I convert a manual installation to an internet one? The following procedure should do it: 1. On the web site, make sure that only Internet Installations are allowed for that ... |
| Compatibility with Virtual environments Type 1 (bare metal) hypervisors CopyMinder has been tested and found to work correctly using a VMWare vSphere (also known as ESXi) 5.5 host ... |
| How do I convert an internet installation to a manual one? Just carry out the following: 1. On the web site, make sure that Manual Installations are allowed but Internet Installatio... |
| My protected program runs slowly Description: If you are using the new Advanced Shell Method, your program may run more slowly than usual. Solution: You can control th... |
| Error 963 Description: This error indicates that the activation or update code supplied to the protected program is invalid. For a manual instal... |
| Performing a protection check results in a Windows error message Problem Under newer versions of Windows such as Vista and Server 2008 your CopyMinder protected program may fail to perform a protection che... |
| Error 658 Description If CopyMinder is busy for more than a couple of seconds, it displays a Progress dialog. If the user closes this dia... |
| Error allocating memory with shell protection and Salford compilers If your shell protected program displays a message box stating it was unable to allocate a large amount of memory immediately after completi... |
| Error 773 This error indicates a database fault on the CopyMinder server(s). It has happened on exactly one occasion, which was between 0400 and... |
| Protection check slow under Windows 7 64 bit and Windows server 2008 R2 A small number of Windows 7 64 bit installations report the protection check takes much longer to reach the activation dialog than is normal... |
| Compatibility with Microsoft Enhanced Migration Experience Toolkit (EMET) Testing has shown that if a problem is encountered starting a protected program that uses the mitigations in EMET, disabling the following o... |
| I have software protected with CopyMinder and have a question CopyMinder is a licensing solution for software developers to manage use of their software by end users. The developer has control of how i... |
| Slow protected program startup or protection checks We have discovered that the third party library Eurekalog increases the time taken for a protection check by a factor of approximately ten t... |
| Error 84 This error indicates a problem reading the .cm file from the disk. The file has been found and opened with read access successfully, but th... |
| Error 508 Description: CopyMinder was unable to create the <program name>.cm.dir directory. This is probably due to the us... |
| Error 637 Description: Timeout when trying to perform a protection check from a network client - the CopyMinder Network Server failed ... |
| Return code 684 The presence of lines in the .cm.log file on a network server containing the statement "Return Code 684" do not indicate an error condition.... |
| Suspicious activations when changing between user accounts If a CopyMinder protected program is installed in standalone (not network) mode and then run from user accounts with different privileges, t... |
| Error 793 Description: You are trying to install a manually activated product more than once. Solution: If you require a second manually activated co... |
| Error 909 Description: CopyMinder was unable to write to your <program name>.cm.dir directory. This is usually a result of insu... |
| Error 923 Description The protected software was unable to create one of it's required files. Solution This is most likely to do with access rights so... |
| Error 926 Error 926 means one of the internal modules that the protection check uses couldn't be loaded. The file is called .cm.1 and is written out ... |
| Error 929 Description The protected program was unable to connect to the CopyMinder Network Server (CMServer). Solution 1) Ensure that CMServer is run... |
| Error 935 This error means that the protected software running as a network client licence could not establish communication with CMServer. Please ch... |
| Error 936 Description The protected program failed to read the response from the CopyMinder Network Server (CMServer). Cause The most likely causes fo... |
| Error 937 Description The connection to the CopyMinder Network Server (CMServer) was closed unexpectedly, Solution Check the status of your network - ... |
| Error 943 Description The network client's attempt to read data from the server has failed. Reason If the extended error is 431:10060 it means t... |
| Error 946 Description The CopyMinder Network Server (CMServer) encountered an internal error. Solution Ask your network administrator to check the ser... |
| Error 947 Description Error 947 means that a new network server .cm file cannot be activated because dialogs are suppressed (because CMServer is runni... |
| Error 948 Description The .cm file used by the CopyMinder Network Server (CMServer) cannot be downgraded to a version prior to 50. Solution Contact yo... |
| Error 985 Error 985 means that the licence is awaiting email verification and the user has been prompted to ask if they want the verification email to... |
| Error 991 Description The protected program was waiting too long for the Advanced Runtime Protection (ARP) system to initialize. Solution This is usua... |
| Error 997 Description Your .cm file is trying to downgrade to a version that does not support protection of .NET programs. Solution Contact your s... |
| Error 1060 Cause: Downgrading the .cm file to a version with incompatible encryption. Solution: Contact your software developer. |
| Error 1202 Description Part of the Advanced Runtime Protection (ARP) system included in the Shell method failed to initialize properly. Solution T... |
| Error 1211 Description Part of the Advanced Runtime Protection system (ARP) failed to function properly. ARP is part of the Shell method. Solution Ther... |
| Error 1214 Description Part of the Advanced Runtime Protection (ARP) system failed to function properly. ARP is part of the Shell method. Solution Th... |
| Error 1965 Error 1965 ws2_32.dll missing or corrupt CopyMinder requires the Windows ws2_32.dll file to be present and functional for the protection ch... |
| Error 1968 If an error 1968 occurs in a 64 bit protected program, please ensure that the accompanying <program name>.cm file is present in the di... |
| Error 1978 Error 1978 File creation error An attempt to create a file in the same directory as the working copy of the <program name>.cm file fa... |
| Error 1981 Error 1981 Null pointer When one of the CM_Get functions was called, a null value was passed for the pointer to receive the return data. Th... |
| Error 1983 Error 1983 One of the CM_Get functions was called before a protection check had been successfully completed, so there was no data to return... |
